Frequently asked questions

How do I avoid problems with credit card payments?

European guidelines are changing to make online card payments even more secure. For orders placed after January 1st, 2021, you will be asked to verify yourself using 3D Secure. This will be marked depending on the type of card you use (e.g. Visa Secure, Mastercard Identity Check or American Express SafeKey).

What do I have to do?

If you have not already done so, you should activate your card for 3D Secure. Most banks offer this service online. You can find this out via your bank's website.

If you have already registered for 3D Secure or used the function before, you do not need to register again. However, your bank may be setting up a new payment process to improve usage. Some banks have designed a new smartphone app specifically for this purpose. Please contact your bank for more information.

To ensure that you can pay for your next order easily and securely, we recommend that you activate 3D Secure prior to your next online order.